At Bridgewater Veterinary Hospital, we pride ourselves in offering personalized care for our clients and patients. Appointment times are reserved to accommodate your needs. Late arrivals, missed appointments, or cancelled appointments without sufficient notice, create a gap in our providers’ schedule. These are appointments that could have been utilized to offer care to another patient in need.
We require a deposit upon scheduling for all surgical procedures, all ultrasounds, certain drop off appointments, certain in-room appointments, and for each new patient. Our receptionist will notify you upon scheduling if your appointment type requires a deposit. The deposits are forfeited if an appointment is cancelled last minute or missed. Your deposit will go toward your visit otherwise. For deposit amounts please call our office.
If a patient is more than 10 minutes late for an appointment, the appointment may need to be rescheduled. This is to ensure that patients who arrive on time do not wait longer than necessary to see the provider. We will try to accommodate late-comers in the best manner possible, but cannot compromise on the quality and timely care provided to our other patients.
If a patient arrives 15 minutes late for a scheduled appointment, the patient will be asked to reschedule their appointment.
Last Minute Cancellations and Missed Appointments:
We require 24- hour notice on all in room and nurse appointments and 72- hour notice on procedures, drop offs, and ultrasound appointments. As a courtesy to our patients, we attempt to confirm all appointments. We do recognize that situations arise that are out of your control; however, it is imperative that you make every effort to notify our office in a timely manner. Certain appointments require a deposit to schedule as stated above, and will be forfeited if proper notice isn’t given.
If you scheduled an appointment that does not require a deposit, and you cancel without 24-hour notice or miss an appointment, you will be charged a $50 cancellation fee that must be paid before scheduling any future appointments.
We ask for your consideration and cooperation in scheduling your next appointment. Please understand that we are partners in your pets’ care and we are committed to offering them exceptional care.